Accessibility

User: "I need to buy a new winter coat"

AI: "I'd be happy to help you find a winter coat. Let me ask
     a few questions:

     First, what size do you typically wear?"

User: "Large"

AI: "And what's your budget range?"

User: "Around 200 dollars"

AI: "One more—do you have a color preference, or should I
     describe options?"

User: "I prefer dark colors. Navy or black."

AI: "Perfect. I found several excellent options in size large,
     under 200 dollars, in dark colors. Let me describe the
     top three:

     First option: The North Face Thermoball Eco Jacket in
     black. This is a lightweight but very warm synthetic
     insulated jacket. It packs down small if you need to
     carry it. The texture is smooth quilted nylon. It has
     two zippered hand pockets and one internal pocket.
     Price is $199. It has 4.6 stars from over 2,000 reviews.
     People say it's excellent for cold weather without being
     bulky.

     Second option: Columbia Powder Lite Hooded Jacket in
     collegiate navy, which is a deep navy blue. This has
     synthetic insulation rated to 20 degrees. The shell
     is water-resistant. It has an attached hood you can
     adjust. Price is $150. It has 4.4 stars. Reviewers
     say it runs slightly large.

     Third option: Carhartt Quilted Flannel-Lined Duck Jacket
     in black. This is a heavier workwear-style coat. The
     outer shell is sturdy cotton duck canvas with a soft
     flannel lining. It has a corduroy collar. Good for very
     cold temperatures. Price is $99. It has 4.7 stars.
     People say it lasts for years.

     Would you like more details about any of these? I can
     describe the fit, materials, or read some reviews."

User: "Tell me more about the North Face. Is it good for
       someone who gets cold easily?"

AI: "The North Face Thermoball is excellent for people who
     get cold easily. Here's why:

     The insulation uses small clusters that trap heat even
     when wet, unlike down which loses warmth if damp. The
     rating is for cold weather down to about 20 degrees.

     The fit is what they call 'active fit'—snug enough to
     retain heat but not tight. You can layer underneath.

     Reviews specifically mention:
     'Finally a jacket that keeps me warm without looking
     like a marshmallow.'
     'I'm always cold and this jacket is perfect.'
     'Worn it in 15-degree weather and stayed comfortable.'

     The only critique is that it's not ideal for heavy rain—
     it's water-resistant but not waterproof.

     Would this work for your climate? Or should I find
     something warmer or more waterproof?"

User: "That sounds perfect. Can I order it?"

AI: "Absolutely. The North Face Thermoball Eco Jacket in
     black, size large. The price is $199.

     I'll ship it to your address on file, which ends in
     apartment 4B on Maple Street. Is that correct?"

User: "Yes"

AI: "For payment, I'll use your Visa ending in 4242.
     Is that okay?"

User: "Yes"

AI: "Your order is placed. The North Face Thermoball Eco
     Jacket, size large, black. Total was $199 plus $16.92
     tax, which is $215.92.

     It ships tomorrow and arrives by Friday.

     I've sent a confirmation email with tracking. Would
     you like me to notify you when it ships and when it's
     out for delivery?"

User: "Yes please"

AI: "Done. I'll let you know when it ships and again on
     delivery day. Is there anything else you need?"

User: "I need reading glasses"

AI: "I can help you find reading glasses.

     Do you know your reading strength? It's usually a
     number like +1.0, +1.5, +2.0, or higher."

User: "I think +2.0"

AI: "Got it, +2.0 strength.

     What style do you prefer:
     • Full frame—lenses surrounded by frame
     • Half frame—frame only on top
     • Rimless—no frame around lenses

     Or would you like me to describe each style more?"

User: "Full frame please"

AI: "And for color, any preference? Popular options are:
     • Black
     • Tortoise, which is brown with black patterns
     • Clear or translucent
     • Blue or other colors"

User: "Tortoise"

AI: "Here are full-frame tortoise reading glasses at +2.0:

     Best Value:
     Peepers PowerSpecs, $25
     Includes a case. Spring hinges for comfort.
     4.5 stars, 3,000 reviews.

     Premium Pick:
     Warby Parker Chamberlain, $95
     Higher quality frames and lenses.
     Blue light filtering included.
     4.7 stars.

     Multi-Pack:
     Gamma Ray 4-pack, $20 for all four
     Different colors included.
     Great for keeping pairs in different rooms.
     4.3 stars, 15,000 reviews.

     Which interests you?"

User: "The multi-pack sounds practical"

AI: "The Gamma Ray 4-pack is $20 total for four pairs of
     reading glasses at +2.0 strength.

     You get:
     • One tortoise
     • One black
     • One gray
     • One blue

     Each pair comes with a soft carrying pouch.
     Free shipping, arrives in 3 days.

     Should I order this?"

User: "Yes"

AI: "Ordered! Four pairs of reading glasses, +2.0, arriving
     in 3 days. Total was $20 plus $1.70 tax.

     Tip: Keep one pair by your bed, one by your reading
     chair, one in your bag, and one as backup. That's
     what the reviews recommend!"

User: "I need new sneakers"

AI: "Sure! I can help you get new sneakers.

     What color do you want?"

User: "White"

AI: "White sneakers, got it!

     What size are your feet?"

User: "10"

AI: "Size 10, perfect.

     How much do you want to spend?
     • Under $50
     • $50 to $100
     • More than $100"

User: "Under 50"

AI: "I found good white sneakers, size 10, under $50.

     The best one is the Nike Court Vision Low.
     It costs $45.
     It's comfortable for walking.
     4.6 stars—people like them a lot.

     Here's what it looks like: [simple image]

     Do you want these sneakers?"

User: "Yes"

AI: "Great choice!

     Nike sneakers, white, size 10, $45.

     I'll send them to your home.
     They come in about 5 days.

     Is that okay?"

User: "Yes"

AI: "Done! Your sneakers are ordered.

     They arrive in 5 days.

     I'll remind you when they come.

     All done! 👟"

User: "I need a birthday present for my friend"

AI: "I can help! Let's keep it simple.

     Is your friend a man or woman?"

User: "Woman"

AI: "How much do you want to spend?"

User: "30 dollars"

AI: "What does she like? Pick one:
     • Beauty and skincare
     • Books
     • Home stuff like candles
     • Something else"

User: "Candles"

AI: "I have a perfect gift idea:

     Yankee Candle Gift Set
     Three small candles in pretty scents
     Comes in a gift box
     $28

     Ready to wrap and give!

     Want me to order this?"

User: "What scents?"

AI: "The three scents are:
     • Vanilla—sweet and cozy
     • Lavender—calm and relaxing
     • Fresh linen—clean smell

     Good scents that most people like.

     Want this gift?"

User: "Yes"

AI: "Ordering now!

     Yankee Candle Gift Set, $28.
     Already in a pretty box.
     Arrives Thursday.

     Your friend will love it! 🎁"

User: "Order my medications"

AI: "I see you have 2 prescriptions ready at CVS:

     1. Gabapentin—$15
     2. Baclofen—$12

     Total is $27.

     Should I order both for pickup?"

User: "Delivery instead"

AI: "I'll switch to delivery.

     Same-day delivery is available for $5.
     Or free delivery arrives in 2 days.

     Which do you prefer?"

User: "Free"

AI: "Free delivery selected. Arrives Wednesday.

     Shipping to your home address.

     Confirm order?"

User: "Yes"

AI: "Ordered! Medications arrive Wednesday.

     I'll let you know when they ship."

[Simplified yes/no navigation]

AI: "Ready to shop?"

User: [Yes]

AI: "Want to reorder something?"

User: [Yes]

AI: "Paper towels?"

User: [No]

AI: "Dish soap?"

User: [Yes]

AI: "Dawn dish soap, $4.49?"

User: [Yes]

AI: "Quantity: 1?"

User: [Yes]

AI: "Order placed. Arrives Thursday."

User: "I ordered a TV but it arrived broken. I need to return it."

AI: "I'm sorry about the broken TV. I'll help you get this
     resolved right now.

     I found your order from December 10:
     Samsung 55\" 4K TV, $449

     Is this the one?"

User: "Yes"

AI: "I'm starting a return for you.

     For a broken item, you get:
     • Full refund: $449
     • Free return shipping
     • No need to repack it perfectly

     How do you want to return it?

     1. UPS pickup from your home (free)
        They bring the box and label

     2. Drop off at UPS store
        I'll email you the label

     Which works better?"

User: "Pickup please. When?"

AI: "I can schedule UPS pickup for:
     • Tomorrow (Thursday), 9 AM - 5 PM
     • Friday, 9 AM - 5 PM
     • Saturday, 9 AM - 12 PM

     They'll bring packaging materials.
     You just need to have the TV accessible.

     Which day?"

User: "Tomorrow"

AI: "Pickup scheduled for tomorrow, Thursday.

     Time window: 9 AM to 5 PM
     Address: [Your address]

     Here's what happens:
     1. UPS arrives with a box
     2. They pack the TV
     3. They give you a receipt
     4. Refund processes in 3-5 days

     I'll text you when the refund is processed.

     Anything else I can help with?"

User: "Can I get a replacement TV instead of refund?"

AI: "Yes! I can send a replacement instead.

     Same TV: Samsung 55\" 4K TV

     Options:
     A) Ship replacement now, refund after we receive broken one
        New TV arrives Saturday

     B) Wait for return, then ship replacement
        New TV arrives in about 10 days

     Option A is faster. Which do you prefer?"

User: "A, send it now"

AI: "Replacement TV ordered!

     Summary:
     • Replacement Samsung 55\" arrives Saturday
     • UPS picks up broken TV tomorrow
     • No additional charge

     You'll get email updates for both the delivery
     and the return.

     Is there anything else?"

User: "Hello, I need to order my groceries"

AI: "Hello! I'm happy to help with your groceries.

     Would you like to:

     1. Order your usual items from last time
     2. Tell me what you need
     3. Look at this week's sales"

User: "What did I order last time?"

AI: "Last week you ordered:

     • Milk, 2% gallon - $4.29
     • Bread, whole wheat - $3.49
     • Eggs, large dozen - $4.99
     • Bananas, bunch - $1.50
     • Chicken breast, 1 pound - $6.99
     • Canned soup, chicken noodle - $2.29

     Total was $23.55 from Safeway.

     Would you like the same items?"

User: "Yes but I don't need soup"

AI: "I'll remove the soup. Here's your order:

     • Milk, 2% gallon - $4.29
     • Bread, whole wheat - $3.49
     • Eggs, large dozen - $4.99
     • Bananas - $1.50
     • Chicken breast, 1 pound - $6.99

     New total: $21.26

     Same delivery day, Thursday?
     Same time, between 10 and 12?"

User: "Yes, that's fine"

AI: "Your grocery order is placed!

     5 items, $21.26
     Delivered Thursday between 10 and 12.

     The delivery person will ring your doorbell.

     Is there anything else you need today?"

User: "That's all, thank you"

AI: "You're welcome! Have a nice day.

     I'll remind you Wednesday evening about your
     delivery on Thursday."

User: "I broke my arm and I need some things to help me"

AI: "I'm sorry to hear that. I can help you get supplies.

     Common helpful items for a broken arm:

     • Arm sling, if you don't have one
     • Button hook to help with buttons
     • Easy-open containers for food
     • Slip-on shoes
     • Long-handled tools

     What would be most helpful?"

User: "A button hook and slip-on shoes"

AI: "For button hooks, the Sammons Preston is $12.
     Works with buttons and zippers.

     For slip-on shoes, what type?
     • Sneakers for daily wear
     • House slippers
     • Dress shoes"

User: "Sneakers, size 9"

AI: "Skechers Go Walk, size 9, $55
     Easy slip-on design
     Very cushioned
     4.5 stars

     So that's:
     • Button hook - $12
     • Skechers slip-ons - $55
     Total: $67

     Order both?"

User: "Yes"

AI: "Ordered! Both items arrive in 2 days.

     Pro tip from reviews: The button hook takes practice.
     Give it a few tries before giving up.

     Hope your arm heals quickly!"

• Adjust response length based on user preference
• Offer voice, text, or hybrid interactions
• Remember accessibility preferences
• Provide information in multiple formats

• Limit choices to manageable numbers
• Use clear, plain language
• Confirm before taking action
• Provide clear next steps

• Never rush users
• Repeat information when asked
• Don't penalize errors or corrections
• Celebrate successful transactions

• Visual descriptions for screen reader users
• Text alternatives for voice users
• Simplified flows for cognitive accessibility
• Multi-modal confirmation options